Privacy Policy

Last updated: 31 January 2026

1) Who we are

This Privacy Policy explains how The Stone Group Ltd (“we”, “us”, “our”) collects, uses, stores, and shares personal information.

Contact:
Email: sales@thestonegroup.co.nz
Address: 31 Sonter Road, Wigram, Christchurch 8042

2) What personal information we collect

We may collect personal information such as:

• Identity and contact details: name, email address, phone number, job title, company name.

• Enquiry and project details: messages you send us, product selections, sample requests, site addresses (if provided), design/fabrication context.

• Account information (SG Partners): login credentials (or an encrypted form of them), account status, user permissions, order/quote references.

• Transaction and delivery details (if applicable): billing/shipping address, delivery instructions, purchase history.

• Website and device data: IP address, browser type, device identifiers, pages viewed, approximate location, and how you interact with our site (often via cookies and similar tools).

We don’t aim to collect sensitive information unless it’s genuinely needed and you choose to provide it.

3) How we collect personal information

We collect personal information when you:

• submit a form (including sample requests, contact forms, trade/partner applications),

• contact us by email, phone, or in person,

• use the SG Partners portal,

• browse our website (via cookies and similar technologies).

4) Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries and provide product information, samples, and support,

• assess trade/partner applications and manage SG Partners access,

• provide quotes, process orders, arrange delivery, and manage accounts (where applicable),

• improve our website, content, and customer experience,

• send updates and marketing communications where permitted (see section 9),

• protect our business and users (fraud prevention, security, enforcing our terms),

• meet legal and regulatory requirements.

5) Who we share personal information with

We may share personal information with trusted third parties where it’s necessary for the purposes above, including:

• website and hosting providers (for example Squarespace),

• form and customer enquiry tools (if used),

• analytics and advertising providers (if used),

• couriers and logistics providers (for delivering samples or orders),

• professional advisers (legal, accounting, insurance),

• regulators or law enforcement where we’re required or permitted to do so.

We don’t sell personal information.

6) Overseas storage and processing

Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.

7) How we store and protect personal information

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. This includes access controls, account protections, and limiting access to people who need it for their role.

No method of transmission or storage is completely secure. If a privacy breach occurs that must be notified, we will act as required.

8) How long we keep personal information

We keep personal information only for as long as needed for the purpose it was collected, and as required for business and legal reasons (for example, record-keeping and dispute resolution). We then securely delete or anonymise it.

9) Marketing, updates, and unsubscribing

If you opt in (or where otherwise permitted), we may send you marketing or product updates. You can unsubscribe at any time using the link in our messages or by contacting us.

10) Cookies and similar technologies

Our website may use cookies and similar technologies to:

• keep the site working properly,

• remember preferences,

• understand site usage (analytics),

• support advertising measurement (if enabled).

You can control cookies through your browser settings. Disabling cookies may affect parts of the site.

11) Accessing or correcting your information

You can request access to the personal information we hold about you and request corrections if it’s inaccurate. Contact our Privacy Officer using the details above.

12) Complaints

If you have a concern, please contact our Privacy Officer first and we will try to resolve it promptly. You can also contact the Office of the Privacy Commissioner.

13) Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our website. The “Last updated” date will change accordingly.

Website Terms of Use

Last updated: 31 January 2026

1) Acceptance of these Terms

By accessing or using our website (including any partner-only areas), you agree to these Terms. If you don’t agree, don’t use the website.

2) About our website

Our website content is provided for general information and project support. Product imagery, slabs, and natural materials may vary in appearance due to inherent variation, lighting, print/screen settings, and batch differences.

3) Changes to the website and Terms

We may update the website and these Terms at any time. Changes take effect when published.

4) Permitted use

You agree not to:

• misuse the website (including introducing malware or attempting unauthorised access),

• scrape, harvest, or automate access to content or pricing (including via bots),

• copy, reproduce, or distribute website content except as allowed by law or with our written permission,

• use the website in a way that interferes with other users or our systems.

5) Intellectual property

Unless stated otherwise, we own (or license) the website content, including text, images, branding, product pages, and downloadable materials. You may view and print pages for your internal reference and project use. Any other use requires our written permission.

6) Enquiries, samples, and specifications

• Samples are provided subject to availability and may not represent the full range of variation in the supplied material.

• All technical guidance, care notes, and specifications are general in nature. You should confirm suitability for your specific project (including substrate, installation method, detailing, compliance, and intended use) with qualified professionals.

• Where we provide product availability information, it may change and should be confirmed at the time of quoting or ordering.

7) SG Partners portal and trade-only information

If you access the SG Partners portal (or any trade-only area), you agree that:

• access is granted at our discretion and may be suspended or revoked if we believe access is being misused,

• you are responsible for maintaining the confidentiality of your login details,

• trade pricing, documents, and partner-only information are confidential and must not be shared outside your organisation or used for public posting,

• you will promptly notify us if you suspect unauthorised access to your account.

8) Links to other websites

Our website may link to third-party sites. We don’t control those sites and aren’t responsible for their content, privacy practices, or availability.

9) Disclaimer

To the maximum extent permitted by law:

• we make no guarantee that the website will be uninterrupted, error-free, or free from harmful components,

• we don’t warrant that content is complete, current, or suitable for every purpose,

• any reliance on website information is at your own risk.

Nothing in these Terms limits any rights you may have under New Zealand consumer law where it applies.

10) Limitation of liability

To the maximum extent permitted by law, we are not liable for:

• indirect or consequential loss (including loss of profit, revenue, business opportunity, or data),

• any loss arising from use of (or inability to use) the website,

• any loss arising from reliance on website content.

Where liability cannot be excluded, our liability is limited to the minimum permitted by law.

11) Privacy

Our collection and use of personal information is described in our Privacy Policy.

12) Governing law

These Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of its courts.

13) Contact

For website or portal issues, privacy requests, or general enquiries:
sales@thestonegroup.co.nz